Our Commitment to Quality and Care

At Peter Augustus, we take pride in delivering premium Australian meat always fresh, always handled with care. Every order is inspected by our craft butchers and packed under strict food-safety standards to ensure it reaches you in perfect condition.

Because our products are perishable and temperature-sensitive, we generally cannot accept returns once they’ve left our facility. However, your satisfaction is our priority. If your order arrives damaged, incorrect, or not up to standard, please contact our team within 24 hours of delivery with a photo and order details. We’ll review your case promptly and, where appropriate, issue a replacement or refund.

Our goal is simple: to make sure every Peter Augustus order meets the same standard of excellence we promise in-store.

Return Conditions

If a return is approved, the following conditions apply:

• The product must be in its original packaging

• It must be stored at or below 4°C until returned

• A valid proof of purchase (receipt or order confirmation) must be provided

Change of Mind

We’re unable to provide returns or refunds for change of mind or if a product doesn’t align with personal taste preferences. However, we’d be glad to suggest alternatives or recommend cuts and products that may better suit your preferences for future orders.

Need help?

Email our team at info@peteraugustus.com.au or reach out via our chat box on our website, we’re here to make things right.