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At Peter Augustus Craft Butchers, we take great care to ensure every order is packed, stored, and delivered to the highest standards. Because we sell perishable food products, returns and refunds are handled slightly differently from non-food retail.
This policy applies to all online orders.
For food safety and hygiene reasons, we do not accept physical returns of perishable items once they have left our control.
However, we fully stand behind the quality of our products and will provide a refund or replacement when appropriate.
The product arrives damaged
The product arrives spoiled
The product arrives incorrect
The product arrives missing
The product arrives out of temperature
The product is not as described
These are classified as defective items.
We accept returns within 1 day of delivery if you verify us with:
Your order number
A description of the issue
Clear photos of the item and packaging
Once verified, we will provide either:
A full or partial refund, or
A replacement item sent at no charge
Because our products are perishable, we do not accept change-of-mind returns for:
Meat
Poultry
Seafood
Chilled or frozen goods
Fresh or vacuum-sealed products
This includes:
Ordering the wrong item
Ordering too much
Not being home for delivery
Not liking the cut or flavour
These items cannot be returned for food safety reasons.
Non-perishable items such as:
May be returned within 14 days if:
Return postage is the responsibility of the customer unless the item is defective.
Gift cards are non-refundable.
If your order:
Is delayed
Is delivered to the wrong address
Is marked delivered but not received
You must contact us within 24 hours so we can investigate with the courier and arrange a solution.
Approved refunds are issued to the original payment method and are processed within 7–10 business days.
For all returns or refund requests, please contact:
0486 364 355