The New Year Begins

Yes, our butchers can accommodate your cutting preferences as long as they are safe and possible to do so. For instance, you might want the rump cap cut into steaks. Provide us with a thickness of the cut and/or weight per piece, example: Approximately 2.5cm, 300g pieces. Just leave clear instructions by messaging via our online chat or emailing us.

When you ask us to slice bulk beef into steaks, some weight loss is normal. • Meat naturally contains moisture which can be released over time. • End trimming, removal of gristle or fat, and slicing can result in slight loss. If absolute weight retention is critical, you can opt to receive the cut whole (so you do the cutting) or ask to keep the trim.

In the rare case that an item in your order has recently sold out, we may replace it with the closest equivalent product to ensure your order is shipped as quickly as possible and without delays. Rest assured, any substitution will always be of equal or greater value, we will never downgrade a product. Your satisfaction is our priority.

Vacuum sealing involves removing nearly all air from the packaging before sealing. This reduces oxidation and bacterial growth, extending freshness. See best before dates below for different types of protein. • Beef primal and whole cuts: Up to 60 days • Beef, sliced into steaks: Up to 28 days • Beef, bone in: Up to 14 days • Lamb whole cuts: Up to 28 days • Lamb, bone in: Up to 14 days • Pork & chicken: Up to 7 days • Ham: Up to 30 days • Sausages: Up to 7 days We recommend storing the products chilled at ~2 °C for these estimates to apply. Once opened, the counting of “fresh storage time” resets to that of standard packaging. In the freezer at –18 °C, vacuum sealed meat can last 1–3 years (depending on cut and temperature consistency).

This is normal. Without oxygen, meat can appear brown or grey. Once opened and exposed to air, the color will return. It’s a purely cosmetic change, not a quality issue.

Yes! Our boxes are made with VISYCELL recyclable materials. We encourage customers to recycle them after use.

At checkout (during delivery or pickup selection), there will be a field on the shipping section to enter your code. Enter it before completing payment.

We currently deliver across QLD, NSW, VIC, ACT and Adelaide with the aim to expand to more areas in the coming year. You can enter in your address at checkout to verify eligibility.

We run refrigerated deliveries on specific days depending on your area. Couriers only offer delivery from Monday to Friday.

We have a few options for delivery which may suit different types of customers: • Special flat rate $10 shipping for subscription only product orders. • FREE DELIVERY for orders over $350 (within eligible zones). The fee includes an insulated chilled box with ice to maintain food safety during transit.

No, unfortunately we do not deliver to PO boxes or parcel lockers due to the size of our products.

You’ll receive a text before your scheduled delivery with tracking and an estimated time. Deliveries generally occur between 8:00 am and 6:30 pm. We can't guarantee a precise delivery window, but last-minute updates will be sent via the tracking link.

While we may allow requests like “deliver in the afternoon,” we cannot guarantee this due to the schedule of our courier partners. • Couriers will not enter locked or gated properties unless you provide specific instructions in the order notes. If there’s a dog or restricted access, your order will be left in a safe, accessible spot.

Not necessarily. Your order will be delivered in insulated packaging with ice. If you can’t be home, you may want to use a work address or specify safe drop instructions in the order notes or by email. Be cautious with long periods unattended, as food safety can be affected.

Yes, the courier sends a tracking text the day before delivery, which notifies you that your order is on the way. You can monitor the tracking once sent to you in real time. Once delivered, you'll receive a confirmation and proof-of-delivery (if no one is home).

We aim for perfection, but mistakes can happen. Please contact us immediately at info@peteraugustus.com.au or 0486 364 355 and we’ll make it right (refund, replacement, etc.).

Some orders may arrive in separate parcels or at different times. This is normal and can occur due to courier routing, parcel size, or the mix of products in your order. Rest assured, all items are on their way and will be delivered as quickly as possible. If you have any questions or concerns, our team is here to help, please feel free to contact us.

Once you place the order, we’ll transfer the stock to your pick-up store accordingly. When ready, a “Ready for Pick-up” email will be sent to notify you that the items can be ready to collect. Unless you have let us know prior to set date for pick up, please note that the items will be held only for up to 4 days for pick up, after that, we can’t guarantee freshness.

Collection is possible Monday to Sunday at our store. Look out for the “Ready for Pick-up” notification before arrival to make sure we have your order ready.

Go to your Customer Portal (“Manage Your Subscription”), select the specific subscription bundle and click “Cancel subscription.” Follow the prompts to confirm.

Subscription orders are typically dispatched within 1–2 days of processing. Delivery times may vary depending on your postcode and location. For more details, please refer to our Shipping Policy or get in touch with our team anytime, we’re happy to help confirm delivery times for your area.

Yes, you may choose pickup at our Camp Hill store, select pick up at checkout.

Yes, email us with your request after placing your next order and we can update your delivery/pickup day. Note: once changed, all future recurring orders will follow the new day unless changed again.

We are Halal-certified for our Diamantina branded beef products. For a up to date list, reach out to us.