Shipping policy
Shipping & Returns Policy
All orders are packed in insulated, biodegradable thermal boxes with ice packs to maintain cold chain integrity from our butcher shop to your door.
1. Shipping Options & Rates
-
Standard Delivery: Delivery fees are calculated at checkout based on your location.
-
Express Shipping: Not available due to strict refrigerated freight schedules. Our deliveries rely on a strict cold chain schedule to ensure your products arrive in perfect condition.
-
Free Shipping: Automatically applied to all orders over $200.
2. Delivery Schedules & Areas
We aim to dispatch orders within 1 business day. The daily order cut-off time is 1:00 PM. You will receive a tracking link or notification from our chilled courier partners once your order is on its way.
-
Queensland
-
Brisbane Metro, Gold Coast, Sunshine Coast: Delivery Monday to Friday (allow 2–3 business days).
-
Regional QLD: Delivery Monday, Wednesday, and Thursday (allow 2–3 business days).
-
Remote QLD: Delivery Monday, Tuesday, Thursday, and Friday depending on location (allow 3–4 business days).
-
Non-serviced postcodes: 4183, 4184, 4720, 4824, 4871, 4875.
-
-
New South Wales
-
Sydney Metro: Delivery Monday to Friday (allow 2–3 business days).
-
Regional NSW: Most zones delivered Monday to Friday depending on the suburb.
-
Remote NSW: Allow 3–4 business days from order.
-
Non-serviced postcodes: 2898.
-
-
Australian Capital Territory
-
Canberra Metro & surrounds: Delivery typically Tuesday and Friday (allow 3–4 business days).
-
-
Victoria
-
Melbourne Metro: Delivery Monday to Friday on set weekdays per suburb (allow 2–3 business days).
-
Regional VIC: Delivery Tuesday or Wednesday (allow 3–4 business days).
-
Remote VIC: Delivery Wednesdays (allow 4–5 business days).
-
Our delivery network is continuously growing. If your postcode is not recognised at checkout, please contact our team to check alternative delivery options.
3. Delivery Conditions & Product Care
-
Address Accuracy: Deliveries are made to the address provided at checkout. If no one is home, orders may be left safely at the doorstep unless otherwise requested.
-
Product Care: Once delivered, responsibility for the care of products transfers to the customer. Please refrigerate or freeze items as soon as possible.
-
Delivery Details: Learn more about our transit system on our Cold Chain Delivery Schedule page.
4. Returns & Claims Policy
Due to the perishable nature of our products, we cannot accept returns or mind-of-change exchanges.
If there is an issue with your order, please notify us immediately upon delivery.
-
Email: info@peteraugustus.com.au
-
Call or Text (Camp Hill store direct): 07 3398 6611
-
Call or Text (Mobile): 0486 364 355
-
Please include your order number, a brief description of the issue, and photos of the products and packaging.