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    Two men in a kitchen setting, one wearing a cap and apron, the other in a blurred foreground.

    We are here to help you navigate our premium range and ensure every delivery meets our exacting standards.

    Frequently Asked Questions

    About

    Where does our beef come from?

    All of our beef is from our parent company Stanbroke Beef. This is important as the quality of the beef and ultimately your eating experience is determined by the care that has been shown to the animal during each stage of the production process. Any undue stress the animal experiences at any stage of its life is detrimental to the beef it will produce.

    As Stanbroke owns and operates each stage of the production process, strict best practices are followed to ensure the animals always receive the highest of care and that’s why at Peter Augustus we can guarantee the quality of our product each and every time.

    What type of beef do you have and what are SB marble scores?

    We offer a wide range of premium beef including grass-fed, grain-fed, Angus, Black Onyx, Wagyu, and Pure Wagyu, with options to suit everything from everyday meals to special occasions. From leaner, classic beef cuts to highly marbled Wagyu, there’s something for every preference and cooking style.

    Our SB marble score measures the level of intramuscular fat (the fine white flecks within the meat), which directly influences tenderness, juiciness, and flavour. The higher the score, the richer and more buttery the eating experience.

    • SB 0–2: Leaner cuts with a traditional beef flavour and firmer texture
    • SB 3–5: Balanced marbling, offering a great mix of flavour and tenderness
    • SB 6–10: Highly marbled, delivering an indulgent, melt-in-your-mouth experience

    Who is Peter Augustus?

    Peter Augustus is a craft butcher store by Stanbroke, one of Australia’s most well-known and respected cattle and beef producers. Peter Augustus was established because we believe everybody should be able to access the very best produce regardless of their budget.

    At Peter Augustus we are committed to delivering a totally unique customer experience through our dedication to serving quality product and sharing our passion and knowledge with our customers.

    Who is Stanbroke?

    Stanbroke is a proudly family-owned Australian beef and cattle company with a heritage dating back to 1861, making it one of the most established and respected names in the industry today.

    What sets Stanbroke apart is its fully integrated approach. From raising cattle on its own properties, to growing the natural grasses and grains used for feeding, through to operating state-of-the-art finishing and processing facilities, every stage is carefully managed in-house.

    This end-to-end control ensures exceptional quality, consistency, and full traceability across every cut, delivering beef you can trust.

    What other products do you stock?

    We offer a full-service butchery experience across a wide range of premium proteins, including beef, poultry, pork, lamb, and salmon, along with a curated selection of value-added and ready-to-cook products. Each item is carefully prepared by our butchers to ensure consistency, quality, and ease for any occasion, from everyday meals to entertaining.

    Alongside our core range, we also stock a gourmet selection of premium condiments, sauces, and accompaniments, many exclusive to Peter Augustus, designed to elevate your cooking and bring out the best in every cut.

    Who are your other suppliers?

    All of our suppliers share our commitment to quality, consistency, and care. We partner with trusted producers who prioritise responsible farming practices, ensuring every product is raised with attention to animal welfare and sustainability.

    This careful sourcing allows us to deliver only the highest quality products, giving you confidence in both the provenance and the standard of everything we offer.

    Delivery & Shipping

     What areas do you deliver to?

    We currently deliver across QLD, NSW, VIC, ACT and Adelaide with the aim to expand to more areas in the coming year. You can enter in your address at checkout to verify eligibility.

    What is your delivery schedule?

    We run refrigerated deliveries on specific days depending on your area. Couriers only offer delivery from Monday to Friday.

    What are your delivery fees?

    We offer a range of pickup and delivery options to suit you:

    • Free pickup is available from our Camp Hill store in Brisbane. Simply select pickup at checkout.
    • Free shipping is available on subscription-only orders.
    • Free shipping is automatically applied to orders over $200.
    • Refrigerated delivery starts from $30 (including GST), with final pricing based on your location, order size, and weight. Enter your address at checkout to calculate the exact rate.

    All delivery orders are packed in a food-safe, insulated chilled box with ice packs to maintain safe temperatures throughout transit.

    Do you deliver to PO boxes or parcel lockers?

    No, unfortunately we do not deliver to PO boxes or parcel lockers due to the size of our products.

    How is my order kept cold?

    We use specialist refrigerated courier partners to keep your order within the cold chain from dispatch to delivery. Each order is packed in a thermal carton lined with VISYCELL® sustainable insulation, a food-grade, biodegradable material designed to maintain a consistent chilled temperature throughout transit.

    We also include large 1kg ice gel packs in every box to help keep your products at optimal temperature. Our packaging has been tested to maintain safe temperatures for a few hours after delivery when left in a shaded area.

    What time will my order arrive?

    You’ll receive a text message prior to delivery with tracking details and an estimated arrival time. Deliveries are typically made between 8:00am and 6:30pm.

    While we’re unable to guarantee a specific delivery window, you will be kept updated with a tracking link sent the day before and/or on the day of delivery.

    Can I ask for a more exact delivery time or have the courier enter a gated property?

    While we may allow requests like “deliver in the afternoon,” we cannot guarantee this due to the schedule of our courier partners.

    Couriers will not enter locked or gated properties unless you provide specific instructions in the order notes. If there’s a dog or restricted access, your order will be left in a safe, accessible spot.

    Do I need to be home to receive the delivery?

    Not necessarily. Your order is packed in tested, food-safe insulated packaging with ice packs to maintain temperature for a period after delivery. Couriers will typically leave it in a shaded area and notify you once delivered.

    If you won’t be home, consider using a work address or providing safe drop instructions. We recommend avoiding extended periods unattended, as this may affect food safety.

    Can I track my delivery?

    Yes, the courier sends a tracking text a day before delivery and/or on the day of delivery, which you can monitor in real time. Once delivered, you'll receive a confirmation and proof-of-delivery.

    What if I didn’t receive exactly what I ordered?

    We aim for perfection, but mistakes can happen. Please contact us immediately on 07 3155 6113 or 0486 364 355.

    Alternatively emails us at info@peteraugustus.com.au and we’ll make it right (refund, replacement, etc.).

    Can the delivery box be recycled?

    Yes! Our boxes are made with VISYCELL recyclable materials. We encourage customers to recycle them after use.

    Custom Packing & Cutting

    Can I request custom cutting instructions?

    Yes, our butchers are happy to accommodate custom cutting requests where possible and safe to do so. For example, you may like a rump cap portioned into steaks. Simply specify your preferred thickness or weight per piece, such as approximately 2.5cm or 300g portions.

    You can add these instructions in the “View Cart” section before checkout using the notes box or send them through to us via email.

    Why did my bulk beef order weigh less after cutting?

    When bulk cuts are portioned into steaks, a small amount of weight loss is completely normal. This can occur due to:

    • Natural moisture loss within the meat
    • Trimming of fat, sinew or gristle for a cleaner finish
    • End cuts and portioning during slicing

    Our butchers always aim to maximise your yield while preparing a premium, ready-to-cook product.

    If retaining full weight is important, you can request your cut whole or ask for all trim to be included with your order.

    Vacuum Sealing, Storage & Appearance

    What is vacuum sealing and how does it extend shelf life?

    Vacuum sealing removes air from the packaging, slowing oxidation and bacterial growth to extend freshness and shelf life. When stored correctly at 0–4°C, you can expect the following guide:

    • Beef primals & whole cuts: up to 28 days
    • Beef (steaks): up to 21 days
    • Beef (bone-in): up to 14 days
    • Lamb: up to 28 days
    • Pork: up to 10 days
    • Ham: up to 30 days
    • Sausages: up to 9 days
    • Chicken (frozen): up to 12 months
    • Salmon (frozen): up to 12 months
    • Smoked salmon: up to 30 days

    For longer storage, keep products frozen at -18°C, where vacuum sealed meat can last 1 to 3 years depending on the cut and consistency of temperature.

    Once opened, the shelf life reverts to that of standard fresh products, so we recommend consuming promptly.

    For longer delivery routes, some items may arrive partially or fully frozen to ensure they remain within safe temperatures during transit.

    Why is my meat brown in the vacuum pack?

    Our beef is vacuum sealed to lock in freshness and extend shelf life by removing oxygen. This can cause the meat to appear darker or slightly purplish due to natural myoglobin, which is completely normal.

    Once opened, simply let your steak rest out of the packaging for 10 to 20 minutes. As it’s exposed to air, it will “bloom” back to its natural rich red colour. Rest assured, your beef is fresh and perfectly safe to enjoy.

    Store Pickup & In-Store Info

    How long until my order is ready for pickup?

    Once your order is placed, we’ll transfer the stock to your selected pick-up store the following day. Orders are typically ready for collection from 10am the next day.

    You’ll receive a “Ready for Pick-up” email as soon as your order is available.

    Unless arranged in advance, orders will be held for up to 4 days. After this time, we can’t guarantee product freshness.

    Which days do you offer store pickup?

    Collection is possible Monday to Sunday at our store. Look out for the “Ready for Pick-up” notification before arrival to make sure we have your order ready.

    Loyalty, Promotions & Account

     I have a promotional code, where do I apply it?

    You can enter your promotional code in the cart section or at checkout. You’ll see a field to apply your code at the bottom of the shipping section.

    Simply enter the code and make sure it’s applied before completing your payment. If valid, the discount will be reflected in your order total.

    Subscriptions & Recurring Orders

    How do I manage my subscription orders?

    You can manage your subscription anytime through your Customer Portal. Simply login to your account and “Manage Your Subscription”, select the relevant subscription and choose from the available options.

    From here, you can:

    • Skip or reschedule upcoming orders
    • Update delivery details or payment method
    • Swap or adjust your products
    • Pause or cancel your subscription

    To cancel, select your subscription and click “Cancel subscription”, then follow the prompts to confirm.

    If you need a hand or can’t access your account, feel free to contact our team and we’ll assist you.

    When will my subscription order be delivered?

    Subscription orders are typically packed and dispatched within 1 day of processing to ensure freshness. Delivery timeframes may vary depending on your postcode, location, and courier schedules.

    For more detailed delivery estimates, please refer to our Shipping Policy. If you’d like a more accurate timeframe for your area, feel free to reach out to our team anytime, we’re always happy to help.

     Can I pick up my subscription order instead of delivery?

    Yes, you may choose pickup at our Camp Hill store, select pick up at checkout.

    Can I change my subscription delivery or pickup date?

    Yes, you can update your delivery or pickup day at any time. The easiest way is through your Customer Portal by clicking “Manage Your Subscription”, where you can adjust your upcoming order schedule.

    Alternatively, you can email our team after placing your next order and we’ll update it for you.

    Please note, once your delivery or pickup day is changed, all future recurring orders will follow the new schedule unless updated again.

    Still looking for answers?

    If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.